Meet The Team
Meet some of the BTS engineering team above, all wear full uniform and easily recognisable by their smart appearance. They work as a team with good communication skills between engineers and customers alike. All engineers hold CSCS cards as well as their ID cards showing a CRB checked Reference number. They are trained to FIA and BAFE standards. They are all aware of site requirements, as well as Health and Safety and regular toolbox talks carried out. These are fully qualified Commissioning engineers on multiple systems, including Protec and Gent and many others. Some of the above hold Design accreditations and all of the engineers are backed up by the estimating dept. They are all completely mobile and obtain jobs from their Smart phones with customer sign off.
James Morrison, Operations Director
At BTS we are continually striving to improve our customer service, by keeping in contact and through our regular service and Install questionnaires that are sent requesting customers comments on the quality of our service to them. Also we are constantly striving to improve our services which recently has included the integration of a remote access system enabling customers to access their service reports electronically and can also be held off site and accessed through a password protected Web portal or e-mailed. All our engineers are fully mobile and all hold CSCS cards and ID cards when attending sites. All engineers receive regular updates on Health and safety through tool box talks and also there are site visits carried out by our Health and safety officer where required.
We are at the moment in the process of applying for NACOSS Gold to put BTS in the position of offering a complete install and service package whether on large, medium or smaller sites.
BTS is part of the M W Cripwell group and as such we can also offer any electrical services required through the group and also for Mechanical services through the mechanical division of the group.
Please do not hesitate to contact us if you require any further information.
James Morrison, Operations Director
Carl Gee – Engineering Manager
It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers.
We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service…..
My engineering team are frequently attending training courses and regularly attend Toolbox talks in line with our Health and Safety Policy. The engineers all wear a uniform and are easily identified on site. They all have BS5839 Knowledge and experience and are ready to assist our customers with any questions or requirements they may have.
Alan Brown – Business Development Manager – Fire and Security Systems
Alan has joined BTS as Business Development Manager for Fire and Security Systems.
Alan has been involved in the fire and security industry for 25 yrs since leaving school, his back ground is technical, having done a technical apprenticeship whilst working as a design engineer in his early years before moving into sales roles which have included senior, management and leadership positions.
Alan Comments,
“It was an easy decision to join the team at BTS as everyone is striving to the same aim and that is customer satisfaction. Many companies within our industry claim to provide this, however, many of them fail to provide it. At BTS, we care about our customers and the importance of doing a good job.”
“Solutions’ selling is more than just complying with a specification; it is getting a full understanding of clients’ needs, business drivers and concerns, before being able to provide a tailored solution based on best advice in line with current legislation and standards.”
“As with the rest of the BTS team I believe the customer is king and understand the need for strong lasting relationships.”
“Project delivery is only the start of customer satisfaction as BTS also pride themselves on their after sales care through ongoing maintenance of fire and security solutions we have sold and of third party systems.”
